Return Policy
RETURN POLICYReturns
We offer a 100% Satisfaction Guarantee within 14 days after you receive your items if defective - Which means you can get store credit if you return within 14 days after you receive your items. If your item is defective we can also work with you on a return for an exchange for a replacement of the same item. Also within 14 days. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
To initiate your return simply email us at gratefuldeadtour@gmail.com
Email us a Return Request Via gratefuldeadtour@gmail.com
Subject: RMA Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fees should be paid by the buyer.
Requirements for Returns:
Must include a valid original purchase order number provided by www.gratefuldeadtour.net (All purchases made outside of www.gratefuldeadtour.net must contact their seller regarding returns.)
Returned products must be in their original packaging without any missing contents.
Returned products that are not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
Exchanges will be issued after the returns are received.