GDT partners with global suppliers in order to provide you the best prices and a unique global shopping experience.
⚡️How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to.
⚡️How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 3-5 weeks. If you're still not sure, just email us. We're happy to help. Please do not panic if it does not show up immediately, it's on its way :)
⚡️Can I have a tracking number?
Yes, we will provide tracking number that provided by our global shipping suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order. For selected countries such as New Zealand, Canada, United Kingdom & Australia will not provide tracking number. Do not panic if late delivery and email us for more information.
⚡️I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
⚡️Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
⚡️If you believe you may have entered your email wrong please contact us and we will fix it for you.
⚡️What is your refund and return policy?
We offer a 100% Satisfaction Guarantee within 14 days after you receive your items if defective - Which means you can get store credit if you return within 14 days after you receive your items. If your item is defective we can also work with you on a return for an exchange for a replacement of the same item. Also within 14 days. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. See more details on Return Policy at bottom of home page on our website under "Return Policy".
⚡️In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
⚡️How do I contact you?
If you have any questions that are not on this FAQ page, please email us and we will promptly get back to you :)